Terms of Service

1. About These Terms

These terms ("Terms") set out the basis on which Divine Strategic Redressal LLP ("DSR", "we", "us", "our") makes available the content of this website and the services described on it. For specific engagements, separate written terms or letters of engagement may apply, and those will prevail over the general terms set out here in case of any conflict.

2. Use of the Website

• The content on this website is provided for general information only and may be updated or revised at any time without notice.
• You agree not to use this website in any manner that may impair its operation, infringe any third-party rights, or violate applicable law.
• You may not copy, reproduce, distribute, or commercially exploit the content of this website without our prior written consent, save for ordinary fair-use citation.

3. Services & Engagements

• The services we render are described on the Services page in summary form. The exact scope of any specific engagement will be defined in a written quotation, proposal or letter of engagement.
• Pricing is contact-for-quote and is tailored to the project. Any pricing communicated informally is indicative until confirmed in writing.
• Engagements typically commence on the basis of agreed part-payments tied to specific milestones.

4. Client Responsibilities

• Providing complete, accurate and timely information, documentation and disclosures necessary for the engagement.
• Promptly notifying us of any change in the project, ownership, scope or facts that may affect ongoing applications.
• Bearing all government fees, statutory charges, stamp duties and out-of-pocket expenses, separate from professional fees, unless agreed otherwise.
• Cooperating with reasonable requests for information, signatures and on-site availability.

5. Outcomes & Limitations

The grant, refusal, modification or revocation of any approval, NOC, licence or clearance lies solely with the concerned governmental authority. While we apply our best efforts and professional expertise, we do not guarantee any specific outcome or timeline. Please also see our Disclaimer for further detail.

6. Confidentiality

We treat all information shared with us by clients as confidential and restrict its use to purposes reasonably connected to the engagement, save where disclosure is required by law or to relevant authorities for the engagement itself.

7. Fees, Invoicing & Refunds

• Fees are payable as per the agreed milestone schedule.
• Government fees and out-of-pocket expenses are charged separately at actuals.
• Once a stage of work has been performed, the corresponding fees are non-refundable, unless expressly agreed otherwise in writing.
• All amounts are subject to applicable taxes including GST.

8. Intellectual Property

All content, branding, logos and material on this website are the property of Divine Strategic Redressal LLP or are used with permission. No licence or right is granted to you in respect of any of the same except as expressly set out in writing.

9. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with any engagement shall be limited to the professional fees actually paid by the client to us under that specific engagement during the twelve months preceding the event giving rise to the claim. We will not be liable for indirect, incidental, special or consequential losses.

10. Termination

• Either party may terminate an engagement by written notice in accordance with the terms of the relevant engagement letter.
• On termination, fees for work completed up to the date of termination shall remain payable.

11. Governing Law & Jurisdiction

These Terms and any engagement governed by them are subject to the laws of India, and the courts at Ghaziabad, Uttar Pradesh shall have exclusive jurisdiction.

12. Contact

For any questions regarding these Terms, please contact us at support@teamdivine.in or +91 95995 14794.